Premier Global Van Lines LLC

This is literally a scam company that seeks to raise prices once they take possession of your valuables and/or steal upfront deposits. The upfront wiring of funds rather than credit card should be a dead giveaway, but unfortunately so many similar scams exist you might be tricked into thinking this is normal. I repeat, this is 100% a SCAM. They arrived 4 days late, several days after the backup “emergency date” and used a third party mover that did not have proper instructions, address or packaging (despite “Premier” claiming to not be a broker). They then told us the move would be DOUBLE the price (~$12k) last minute despite already walking through a detailed list of items previously and quoting ~$6k. They increased the price without providing an updated contract in writing, which of course is absurd and illegal, and then refused to return our deposit despite breaching our prior contract (i.e. the contract we had agreed to at half the price, move date 4 days prior). The representatives then tried to convince us to give them our valuables and negotiate the price later. See attachment for relevant predatory conduct from representative Casey Dyer. We will be filing official complaints with the DOT, attorney general, etc. to prompt audits and more. Spread the word- this is a scam company.

Move size: 2 Bedroom Home Service cost: $12000

The moving guys were great (I used them for two different jobs), very punctual the first time and slightly late for the second but made up time driving to the delivery spot. A bit of discombobulation around our second booking from central office. A lesson learned - if you don't get a courtesy call the day before the pick-up, be sure to ring them to make sure they have your booking record. We sorted it out in the end and the job itself was done efficiently. Just work on training the team slightly more.

Move size: 2 Bedroom Home Service cost: $3900

Premier Global Van Lines is not a legitimate moving company. They are crooks and liars. We paid $2,500 towards a deposit after being told we would receive “white glove service” by their own movers because they were not a broker and only used their own vans and direct employees. They didn’t show up on the day of the move or the back up date. 4 days after the move was scheduled, two guys showed up from a completely different company and said they had no packing materials and weren’t aware they were supposed to be handling the packing for us. They quoted us double the price and said they wouldn’t provide a new contract in writing with the new price either.

We followed up with Premier and they said to go ahead and let these people pack our items (knowing fully well that they didn’t have the safety packing material to protect our valuables) and that they’d figure it out with us later.

We refused to let them take our items without a new contract and now they’ve declined to return our $2,500 deposit. We’ve followed up and asked to be contacted by management and they are non responsive now.

Do NOT hire this company.

We worked with Casey, Zena, Leigh, and Anna. All lied about the services that would be provided. Do not trust anything they say.

We are engaging a legal team to pursue the deposit refund.

Move size: 2 Bedroom Home Service cost: $11000

I was initially contacted by a company called Moving and Storage Squad, which gave a great sales pitch and a reasonable binding estimate for my Boston to DC move ($4800). The deposit charges showed up as two separate charges, one that said Moving and Storage Squad, and the other that said Premier.

I heard nothing from either company until 3 days before my move to review my inventory. At that stage, the estimate DOUBLED to $8800, supposedly because my 65 boxes of medium and large size were so much more volume than the 100 medium boxes in the initial estimate. Then the paperwork for the revised estimate looked identical to the original contract except that the company name was changed everywhere (even in the email of the sales person).

At that stage my hands were tied because my house was closing 2 days after my pickup date and my stuff needed to be out. When I signed the original contract, the scam sales guy had convinced me they do the whole move door-to-door, no sub-contracting. What a LIE! The day of the move (which by the way got pushed back from the original date to my backup date at 9pm the night before I thought the truck was coming), a rental truck showed up with workers from some moving company in New Jersey who charged $11,000 (would have been $12000 but the driver took off $1000 for tipping his guys $800). Tons of my stuff was broken and I'm out $11k.

Have filed DOT and BBB complaints against all 3 companies that I dealt with. If anyone has successfully gotten money back or pursued legal action against this company, please contact me.

Move size: 2 Bedroom Home Service cost: $11000

If I could give a negative star I would. This company destroyed and stole many of my things (lost over $12K in property). Not to mention quoting me $4500 and charging me over $11K. (bait and switch). When not receiving my things for over 6 weeks, I drove 3-hours to the company address on the website, which was the owner's house, to find a little old lady who didn't speak English. She gave my card to the owner, who did call me back, but I am still out over $23K. Worst experience of my life. I've moved many times with the military and have never been through so much hell! AVOID this company at ALL Costs! Have reported to the Attny General. I'm writing this review in hopes that no one has to go through what I did.

Move size: 2 Bedroom Home Service cost: $11441

DO NOT, I repeat, DO NOT use this company!!! The "salesperson", was very nice and chatty when we signed up for the moving service from AZ to MN. They were supposed to arrive on Thursday, August 5th, but we got a call on Tuesday, August 3rd indicating they needed to use our backup date of Friday, August 6th 4-6pm. Since we were closing at noon on that Friday, I asked if they could see if there was any way to change the time. The woman calling said she would check and call me back. I heard nothing back. So Friday morning I called the "salesperson" on his cell phone because he said when we gave them our deposit "if you have any issues call me directly on my cell phone!!" I wanted to find out when the truck would be coming. He was on his way in to work and said he would call me back...that was 7:30am. Heard nothing...called again, but he blocked my number. Texted...no response!! Email...no response. Then at 3:24 pm Thursday afternoon, the salesperson texted (not called) to say "You have to reschedule. I apologize. We will process your refund." Later in the day, when I told him what a bind we were in with this cancellation, he said he would contact dispatch right away (3:35 pm) and see what they can do. Again, never heard back. We ended up renting a UHaul!! Then when we were driving back on Sunday, August 8, we got a call saying they wanted to schedule our pickup!!! I was livid!! Told that person the story and she said as soon as she gets back to the office on Monday morning, she would issue the refund.

Now it is August 31 and no refund has been seen. I emailed the salesperson about the refund he said he was going to process...no response, of course, and just called their customer service and they advised me that they no longer use that merchant for payments so I had to contact my credit card company!!

What a terrible experience!! Again, DO NOT use them and if you do decide to take the chance, have a back up plan!!

Move size: Partial Move Service cost: $954

If I could give this janky company 0 stars, I would! I am so angry at the level of service, or should I say non-service as they literally did absolutely nothing. They didn't lift not one box, as a matter of fact the driver said that"I should not tell you this but this is the actual amount that you are going to be paying..." In short, the amount discussed with the company as per the contract that I accepted went from $2400 to $6100 dollars. The agreed amount was $2400 with the company, yet the driver truthfully told me what the final charges would be although the company and contract I agreed to didn't mention these other charges. This is how they try to get you. They give a specific agreed price, in which they specify that they only take cash, money order, and bank checks which I purchased for the agreed amount out to make payable to them. Meanwhile you are thinking that is the final price as they make is seem so and do not discuss anything else, you take the service and then you are forced to pay because you have already gone down to the wire because it's moving day. This is when they hit you with the extra fees! They don't give you time or room to make alternate arrangements because at this point, you are unaware of their unscrupulous business tactics! They pigeon hole you into using there services, aren't upfront, are friendly when they are trying to get your business, and then will lie about prices after. After speaking to the representative while the driver was in my presence, the rep Ms. A was rude and completely disrespectful. I chose to speak with this rep to cancel the service, as the new price was sprung upon me and was not the agreed price as per the agreed contract. The rep told me that even if I cancelled the service and even though no services would be rendered there would be no refunds due to the fact that I was "taking money from the driver" because I was not using the services.the CRAZY thing is that the driver showed up late. Three hours late to be exact, three hours after their designated time. I am so disgusted by this company and their practices. I would NEVER recommend their services to anyone, and plan to report them to consumer affairs.

Move size: 1 Bedroom Home Service cost: $2400

1st, final price 3x more than quote. Broke many items. Lied to by rep...do not use! I was told my items would be only load on truck, when in fact my items were picked up by one place, driven by another and then moved into another truck with 2 other loads for delivery. Initial quote was $6k, final cost was $12k. Mattresses bent in half, fragile items marked fragile all over box, broken. Large items destroyed, desk had 2 holes punched in it, mannequins heads broken off, lamps broken. And cs rep said she'd be with us "all the way", lies. She would not help at all during transport. Became very rude. I am filing a claim AND hiring a lawyer.

Move size: 2 Bedroom Home Service cost: $12000

This company is the biggest SCAM ever! They took my stuff and failed to deliver it!

On August 17th I contacted Premier Global Van Lines LLC for a quote and spoke to Richard. He did not hesitate to contact me multiple times asking for a deposit saying it’s refundable. I hesitated as I wasn’t sure. After deciding I ended up paying the deposit. Once the payment was made Richard did not contact me anymore. I did text him about asking how much packing is and he contacted me the Friday before the move and that was it.

Berta the mover did contact me on Friday asking if I could get the loading dock reserved for Monday morning. After checking with my apartment complex I confirmed that was fine and all he said was okay. The movers arrived 7 AM without calling or texting saying they were on their way. Berta and another man arrived who took away my boxes and wrapped up my TV, floor lamp, coffee table, mattress, bed frame, and couch. I was up charged saying it was mroe square footage then quoted and they had to use boxes. I told Richard this before hand about by inventory and he told me everything was included in the price which was a lie. I was told delivery by September 1st by Richard since pick up was Monday August 30th and they drive 500 miles a day. Then Berta the mover told me Friday September 3rd to Monday September 6th since it takes about 5-7 days usually. Okay, I can deal with that. After my stuff is picked up I have zero contact with anyone from the company.

Richard doesn’t answer anymore. Matthew answers and transfers the call to a women in the back office who is very rude. She told me today (Friday September 3rd) that it can take up to 30 days!

I have been lied to from day one by Richard. I was also up charged from my original quote by him and Berta charged me extra by square footage.

This company has poor customer service and they do not care about their customers. I am now currently spending more money getting an air bnb since I don’t have any furniture at my new apartment. I would never use this company again. All the good reviews are fake! Be aware.

Move size: Studio Service cost: $3000